Last Updated: 16 Sep 2026

Grand Stone Real Estate LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of everyone who visits our website, www.grandstonerealtors.ae (“the Website”), or engages with our real estate services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our Website or submitting your information to us, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide Directly

• Full name, phone number, email address, and city/country of residence
• Property preferences (budget, location, property type, purpose — buying, renting, or investment)
• Details submitted through inquiry forms, mortgage calculator requests, property viewing bookings, or WhatsApp/live chat conversations
• Identification or financial documents you may share when proceeding with a transaction (e.g., passport copy, Emirates ID, income proof) — only where relevant to a specific transaction

b) Automatically Collected Information

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Website, and referral source
• Location data (general, based on IP) to show relevant regional listings

c) Cookies & Tracking Technologies
We use cookies and similar tools to understand visitor behavior, remember preferences, and improve site performance. See Section 4 for details.

2. How We Use Your Information

We use the information collected to:

• Respond to property inquiries and connect you with the right advisor
• Schedule and coordinate property viewings
• Share relevant property listings, project launches, and investment opportunities
• Process mortgage or financing inquiries with our banking partners
• Facilitate transactions with developers for off-plan or secondary market properties
• Send market updates and promotional content, where you’ve opted in
• Analyze Website traffic and improve user experience
• Comply with legal, regulatory, and RERA-related obligations

3. Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g., submitting a form or subscribing to updates)
• The necessity to perform a service you’ve requested (e.g., arranging a property viewing)
• Our legitimate business interests (e.g., improving our services, marketing)
• Compliance with legal obligations under UAE law

4. Cookies

Our Website uses cookies to:

• Remember your preferences and browsing session
• Analyze traffic patterns through tools such as Google Analytics
• Deliver targeted advertising through platforms like Google Ads and Meta (Facebook/Instagram)

You can disable cookies through your browser settings at any time, though this may limit certain Website features.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Developers — when you express interest in a specific project, to facilitate bookings, unit availability checks, or payment plan details
• Banking & Mortgage Partners — only when you request financing assistance
• Legal & Conveyancing Partners — to support transaction documentation
• Service Providers — website hosting, CRM, email marketing, and analytics providers, bound by confidentiality obligations
• Regulatory Authorities — including RERA, Dubai Land Department, or other government bodies, where legally required

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purpose for which it was collected
• Maintain transaction records as required under UAE real estate regulations
• Meet legal, accounting, or reporting obligations

7. Data Security

We apply reasonable technical and organizational measures — including secure servers, restricted access, and encrypted data transmission where applicable — to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

8. Your Rights

Depending on applicable law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Object to certain types of data processing

To exercise any of these rights, contact us at operations@grandstonerealtors.ae.

9. International Data Transfers

If you are contacting us from outside the UAE, please note your information may be processed and stored in the UAE or in countries where our service providers operate, which may have different data protection laws than your home country.

10. Third-Party Links

Our Website may include links to third-party sites, such as developer project pages, bank portals, or social media platforms. We are not responsible for the privacy practices of these external websites and encourage you to review their respective policies.

11. Children’s Privacy

Our Website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out:

Grand Stone Real Estate LLC
📍 Business Bay, Dubai
📞 +971 50 989 6715
📩 operations@grandstonerealtors.ae
🌐 www.grandstonerealtors.ae